IT Assistant (Asistente de Informatica) G-4

Requisitos Mínimos:

El candidato ideal debe contar con experiencia comprobada en la administración de redes basadas en Windows Server y equipos de red Cisco, con preferencia en Cisco Meraki. Debe tener experiencia en la gestión de entornos en la nube utilizando Microsoft Azure y en la prestación de soporte técnico para usuarios de Windows 10, Windows 11 y Microsoft 365 (Office). Se requiere habilidad para resolver problemas con impresoras de marcas como HP, Canon, Brother y Epson. Además, el candidato debe demostrar excelentes habilidades interpersonales, capacidad para trabajar en equipo y proporcionar una atención al usuario de alta calidad. Las certificaciones relevantes, como Cisco CCNA, Azure Fundamentals, y Windows Server, serán consideradas un valor agregado.

Context:

Under the direct supervision of the Resource Management Officer (RMO) and the overall supervision of the Chief of Mission (COM), and in close coordination with the ICT Central Team, the incumbent will provide first-level technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach.
Core Functions / Responsibilities:
1. Serve as the first level and frontline for helpdesk technical support requests, interacting with local and remote users to provide assistance and troubleshooting.
2. Provide technical support to corporate applications and ICT standard software (e.g. Office365, SAP, Migrant Applications, Internet security, Mobile Applications);
3. Provide technical support with the installation and maintenance of servers, computers, and peripherals;
4. Assist with the monitoring of workstations, servers, LAN, and WAN equipment (e.g. Firewall, switches, Wi-Fi access points, Microsoft Intune, backup and antivirus systems);
5. Assist with the administration of servers and services including but not limited to AWS and Azure Cloud-based services, VMware, Windows Servers and Active Directory, corporate antivirus systems, and corporate backup;
6. Contribute with system upgrades and IT infrastructure changes ensuring compliance with ICT Standards and other relevant ICT instructions;
7. Provide induction, guidance, and training on IOM systems, devices and network usage to end-users to facilitate productive use of existing and new systems;
8. Help to maintain an IT inventory of active and retired equipment, including regular updates to the technical documentation of the IT network;
9. Perform other related functions as required.

Required Qualifications and Experience

Education

• High school degree, and four years of relevant experience administrating Cloud based services (AWS or Azure), Windows Server 2016 and LAN/WAN networking environment or;
• University degree in computer science, telecommunications, electronic engineering, and two years of relevant experience as mentioned above.
• Any of the above qualifications plus the following will be an advantage:
• AWS or Azure Cloud Certification (Associate)
• Microsoft Certification (MCP or above) in Windows Server 2016 or Active Directory (preferable)
• Other industry certifications such as CCNA+, Avaya, CompTIA Network+, VCP or ITIL. Experience
• Four years of relevant experience administrating Windows Server 2016 and LAN/WAN networking environment.
• Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting
• Proven experience supporting Office 365 and cloud-based solutions in AWS or Azure. Skills
• Position specific skills, for example:
• Identify, diagnose and troubleshoot end-user computer’s problems including Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc. Including remote troubleshooting tools
• Manage users in Active Directory, Exchange Server and Office 365
• Capacity to configure networking equipment including switches, firewalls, routers (e.g. Cisco, Riverbed).
• Knowledge in administering corporate antivirus and corporate backup systems
• Experience with ITIL-based service desk ticketing systems
• Creation of users, extensions, and overall administration of telephone switchboard systems (e.g. Avaya, Siemens)
• Managing videoconferencing systems (e.g. Webex, Polycom) • Experience troubleshooting macOS and macOS-based applications
• SAP troubleshooting experience will be considered an advantage

Languages

Required For all applicants, fluency in Spanish and English is required (oral and written).

Desirable

Any other languages are desirable.